Welcome to Lavrics Chauffeurs. By accessing our website, booking our services, or entering into a hire agreement, you agree to be bound by these Terms and Conditions. Please read them carefully before making any booking.
• Company: Lavrics Chauffeurs Ltd, registered at 19 Argentia Place, Bristol, BS20 7QS, United Kingdom.
• Customer: Any individual or business making a booking or entering into a hire agreement with the Company.
• Services: Chauffeur services, vehicle hire, or any related transportation services provided by the Company.
• Fare: The amount payable by the Customer for Services, including any agreed Additional Charges.
• Additional Charges: Any supplementary costs, such as waiting time, parking fees, tolls, congestion charges, cancellation fees, or damages caused by the Customer.
• Account Customer: A Customer who has been granted credit facilities by the Company.
• Licensing Authority: Transport for London or any other relevant local authority regulating private hire.
• Invoices: All invoices must be settled within 30 days of the issue date unless otherwise agreed in writing.
• Late Payments: In the event of late payment, the Company reserves the right to charge:
• Statutory Interest at 8% above the Bank of England base rate, calculated daily, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• A fixed compensation fee for recovery costs: £40 (debts up to £999), £70 (debts £1,000–£9,999), or £100 (debts £10,000+).
• Suspension of Services: The Company reserves the right to suspend or cancel services for overdue accounts until payment is received in full.
• Debt Recovery: The Customer shall be liable for any additional reasonable costs incurred by the Company in recovering overdue amounts, including legal and collection fees.
• Bookings may be made via the Company’s website, telephone, email, SMS, or approved applications.
• All bookings are subject to vehicle and driver availability.
• The Customer is responsible for ensuring all details provided at the time of booking are accurate.
• The Company shall not be liable for delays caused by events beyond its reasonable control, including traffic, accidents, road closures, or adverse weather.
• Cancellations must be made at least 24 hours before the scheduled booking to avoid a cancellation charge.
• For cancellations made within 24 hours, the Company reserves the right to charge up to 100% of the fare.
• Refunds, where applicable, will be processed within 14 days.
• Where a Customer hires a vehicle without a chauffeur, the Customer is responsible for ensuring valid insurance, compliance with all legal requirements, and returning the vehicle in the same condition.
• Any damage, fines, or penalties incurred during the hire period are the responsibility of the Customer.
• Penalty Charge Notices (PCNs) and Fines: If a Penalty Charge Notice (PCN), congestion charge, toll, or any other fine is issued in connection with the hire, the Customer shall be fully liable for the charge. Where the Company, as the registered keeper, receives the notice, the Company will transfer liability to the Customer. An administration fee of £35 per notice will be applied to cover processing and handling costs.
• Customers are responsible for maintaining reasonable cleanliness and care of the vehicle during use of chauffeur services or vehicle hire.
• Where a vehicle is returned or left in an unacceptable condition, including but not limited to spillages, staining, smoking, vomiting, or soiling, the Company reserves the right to charge a minimum specialist valeting fee of £250 per incident.
• The full cost of repair or replacement for any damage to leather, upholstery, trim, or fittings.
• Any loss of use of the vehicle, charged at the daily hire rate or equivalent average daily revenue, for the period the vehicle is unavailable for service.
• Customers are expected to behave respectfully towards chauffeurs and vehicles.
• The Company reserves the right to refuse service in cases of unreasonable, abusive, or dangerous behaviour.
• Food, drink, and smoking are not permitted inside vehicles unless expressly agreed.
• The Company shall not be liable for indirect or consequential losses arising from delays, missed connections, or circumstances beyond its control.
• Liability for proven direct losses shall not exceed the cost of the relevant booking.
All content on the Company’s website, including text, graphics, and logos, is the property of Lavrics Chauffeurs and protected under UK intellectual property laws.
The Company processes personal data in accordance with applicable UK data protection laws. For further details, please refer to our Privacy Policy.
Any complaints should be submitted in writing within 7 days of the event. The Company will make reasonable efforts to resolve complaints fairly and promptly.
These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.